Aikrofy — Ecosistema de Agentes IA para Empresas

At Aikrofy, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information according to international standards and platform requirements such as Google Cloud Console.

1. Information We Collect

To provide our AI-powered assistant services, we collect information you provide directly to us when creating an account, connecting messaging channels (WhatsApp, Telegram), or integrating Google Services.

Account Data: Name, email, business name, and password.
Integration Data: OAuth tokens for Google Calendar, Gmail, and messaging API keys.
Interaction Data: Conversations between your business and your leads handled by our AI agents.

2. Google User Data (Limited Use Policy)

Aikrofy requests access to your Google Calendar and Gmail to enable your AI agents to schedule appointments and send emails on your behalf.

Aikrofy's use and transfer of information received from Google APIs to any other app will adhere to Google API Service User Data Policy, including the Limited Use requirements.

3. How We Use Your Information

We use the collected data to:

Provide and maintain the Aikrofy platform services.
Enable your AI agents to answer customer queries accurately using your knowledge base.
Automate scheduling in your Google Calendar and send emails via your Gmail integration.
Improve our AI models and system performance.

4. Data Sovereignty & Security

Aikrofy follows a Data Sovereignty principle. Your business data is isolated and encrypted. We do not share your customer leads or conversation history with third parties for marketing purposes.

5. Third-Party Services

Our service integrates with third-party providers such as Google (OAuth), WhatsApp (via Gateway), and PayPal. Your interactions with these services are governed by their respective privacy policies.

🗑️ Eliminación de Datos de Usuario (Meta & Facebook Data Deletion)

De acuerdo con la política de Privacidad y Protección de Datos de Meta (Facebook / WhatsApp API) y el Reglamento General de Protección de Datos (GDPR), los usuarios tienen derecho a solicitar la eliminación de su información personal almacenada en nuestra plataforma.

¿Cómo solicitar la eliminación de tus datos?

Desde tu cuenta de Facebook: Si has conectado Aikrofy mediante Inicio de Sesión con Facebook, puedes desvincular la aplicación ingresando a Facebook > Configuración y privacidad > Configuración > Apps y sitios web y haciendo clic en Eliminar.
Devolución de llamada automatizada (Data Deletion Callback): Nuestro servidor procesa de manera automatizada la desvinculación a través de la URL de devolución de llamada:https://api.aikrofy.com/api/webhooks/meta-data-deletion
Solicitud Directa: También puedes solicitar la eliminación completa de tu cuenta, conversaciones y datos asociados enviando un correo electrónico a support@aikrofy.com con el asunto "Solicitud de Eliminación de Datos". Procesaremos tu solicitud en un plazo máximo de 48 horas habiles.